GETTING TO KNOW YOU

Our Sales Executive’s very first aim is to really get to know our customers and then advise and guide them all the way through their home buying journey, eliminating the stress and hassle that moving can sometimes bring. 

The team at Create Homes wants customers not only to be happy about their decision to buy from us, but be totally delighted by the quality of the service and homes they are buying. Our Sales staff are not just focused on selling properties, but are there to listen, advise and help, at every step of every customers’ individual home buying journey.

WITH YOU, EVERY STEP OF THE WAY

Right at the start, the Sales Team talk to every customer about what they want in a new home, both for themselves and their families and what their personal circumstances are, in order for us to help find their dream home within their individual budgets and time frames.

We like to really get to know every customer in order to provide them with the best service and advice possible, to ultimately find them the home that is totally perfect for them.

Sales Executive Gill said, “The key thing we strive to do here at Create Homes is exceed all our customers’ expectations. From the very first phone call, right through to handing over the keys, we are there for each buyer, every step of the way.”

Read about ways we can help you move

Gill’s weekly walk around site checking on progress of individual plots

THE SALES EXECUTIVES’ ROLE

Each day officially starts at 10am, but the Sales Executives arrive much earlier to open the show homes and ensure everything is looking perfect. Then there’s a whole range of different tasks that need to be completed before the sales offices close at 4pm.

The role of a Sales Advisor is extremely varied, from making initial appointments, showing people around the development and show homes, advising on Help to Buy and Part Exchange schemes, recommending independent mortgage advisors and helping with all aspects of the conveyancing process - right through to helping customers choose their kitchen schemes and flooring and helping them ultimately move in their new Create home. 

The Sales Executives love working with people. Create Homes’ Sales Advisor Gill said: “What I really love about my job is the fact that I get to deal with so many different people from day to day. We speak to financial advisors, estate agents and solicitors throughout the day, in addition to handling enquiries and following up sales leads from prospective buyers, not to mention managing that the house sales proceed smoothly.”

The Sales Team are also available to make sure that every little detail is spot-on before the customer moves in and with the Site Manager, demonstrate all the appliances and features of the buyer’s new home and answer any final questions they may have before they move in. “Having visited so many developments in the past, I could not believe how Create’s Sales Executive Gill made us so relaxed and made the reservation process hassle free.” said Create Homes' customer Kwame Gyimah. 

For Gill, the feeling of finalising a reservation and completing on a property is unbeatable.

A happy customer shows their appreciation for Gill’s hard work

AFTERCARE SERVICE

The service doesn’t stop there. Once our customers move in, The Sales and Aftercare teams are always on hand if the customers ever need them, so customers always have full peace of mind when buying a Create home. 

Sales Executive Linda said: “Many of our customers become our friends. We are not just selling bricks and mortar, we are providing homes and lifestyles that fulfil dreams. I love to watch the communities develop as each property is finished and the families move in. It gives me such pleasure to know that I have been part of the process of creating them. I am proud to say ‘I helped to build that’ .”

...and the great feedback we get from our customers makes all our hard work worthwhile.

Find out more about our Aftercare system, - Clixifix

WHAT OUR CUSTOMERS THINK

ALEX & ELIZABETH AT THE SANDPIPERS

We primarily dealt with your Sales Executive Gill Wilkin for the duration of our home buying journey at Create Homes. From the moment we met Gill on our first viewing, we didn’t just fall in love with the show home but also with Gill’s warm, friendly and welcoming personality that made us feel at ease. Gill is a credit to Create Homes and was amazing with us from start to finish. Every time we visited the show home we were offered tea/coffee and a friendly chat. We really did build a great relationship with Gill, which was extremely comforting when we are making one of the biggest purchases of our lives! 

HELEN BRIDGE AT CHAPEL MILL

My husband and I visited Chapel Mill Elswick 3rd June at 12.30pm. We were greeted by the lovely Area Sales Manager Georgia, who we hadn’t dealt with previously. She very quickly and efficiently understood our requirements and expectations. I had some concerns which she overcame seamlessly and expertly.

Georgia was able to show us exactly what we needed to see and make all the relevant sales points without us feeling overwhelmed or “sold to”. Georgia was also able to manage our expectations without disappointing us. All in all it was a sales and customer service masterclass.

Georgia's product knowledge was evident, and she was ready to deal with us bang on time, also assisting with my little dog in the heat. We left knowing exactly what our options were and what was required from us and yourselves to move forward. I then received a follow up call today which I wasn’t expecting, and I really appreciated.

Both my husband and I deliver sales training to high end brands, in our opinion Georgia is an absolute asset to the company and also an indication to me from her clear dedication that you guys must have a happy and well-run business which I’m sure is why you are so successful and also encourages me to buy from you. 

KAILEY, ST PETERSFIELDS

I just wanted to take the time to feedback how amazing the team of workmen who are working on the road have been these last few weeks. This is the third new build house I have had now and in the past I’ve had no end of problems with contractors swearing, smoking, refusing to move and just generally being very rude.  The men working on the estate at the moment are brilliant! They are polite, stop working and instantly move out of the way if I need to get past... They are polite and respectful at all times. 

Some more great feedback our Sales Team have received:

1. "Gill  - Thank you so very much for all you have done to help us with our journey." Karen & Paul
2. “Nothing was too much trouble. Beautiful home and faultless service! Thank you.”- Charlotte Spedding
3. “Sales Executive Gill’s politeness, receptiveness and willingness to go the extra mile to put a smile on the face of her customers, will go a long way to earn you more clients for the business. She is a true definition of a sales and a customer representative who seeks the interest and satisfaction of her customers.” Kwame Gyimah
4. “We love our new home and can’t praise the Sales and Site team highly enough. Nothing but professional and helpful throughout our purchase.” - Mr & Mrs P Broad
5. “A lovely touch was the soap, towel etc in the en-suite. Flowers and champagne were appreciated.” - Philip & Diane Andrews
6. “The level of personal care was exceptional and made what can be a stressful experience, a lot easier.” - Paul & Family
7. “Great people to deal with. Helped to make our move less stressful. A cut above the big builders, I think.” - Liz & David Brown
8. “Very easy and informative process. Communication with Georgia and Gill has been lovely and very personal” - Samantha & Andrew

• Why not make an appointment to view our homes using our online booking system? We look forward to meeting you.