Our Promise to You

Making the decision to buy a new home will be one of the most important and exciting decisions you will ever make. Here at Create Homes we put the same high standards of care and attention into looking after our customers, as we do into building our homes.


CUSTOMER CHARTER
  1. We will provide you with detailed information about your new home and Customer Care procedures.
  2. We will ensure that our Contracts of Sales use terms and conditions that are fair and clearly set out.
  3. We will assist you with regard to the choices and options available to you throughout the purchase process.
  4. Regular updates about the progress of construction and legal completion will be provided to you.
  5. We will ensure you receive Health and Safety advice to minimise the risk of danger when visiting during construction and in the use of your new home.
  6. We will provide you with full details about the Warranty Provider that will cover your home, as well as our own warranties and those of the manufacturers of which you will benefit.
  7. We will invite you to a demonstration of your new home’s many features before you move in.
  8. We will inform our customers clearly about the After Sales service we provide once you have moved into your new home, including emergency out of hours cover details.
  9. Our Sales Executive and After-Care Manager will contact you after you move in, to ensure you are settled in and to answer any questions you may have.
  10. Whilst we hope to get things right first time, we want to make sure that in the event something does go wrong, the problem can be remedied as quickly and professionally as possible, working with our partner, home emergency experts NPA 24/7. To provide extra peace of mind if there is an emergency in your home, you will be given an emergency helpline number which is available 24 hours a day, 365 days a year.
  11. We will provide details of who to contact if you believe we have not satisfactorily fulfilled our Charter commitments.

 


CUSTOMER CHARTER

 
 
Consumer Code | Create Homes


Our Customer Charter complies with the requirements of the Consumer Code of Home Builders. 

As a purchaser of a new home, you are protected by the Consumer Code Scheme.

Download Consumer Code Scheme

Find out more about the Consumer Code for Homebuilders on their website here.



 

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Easy Move Scheme

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Discover Part Exchange with Create Homes. We could help you find a cash buyer for your current property, saving you time and all the hassle of finding a buyer yourself.
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Stamp Duty Calculator

Try out our Stamp Duty Calculator and find out how much tax you'll need to pay during the purchase of your property, based on the latest stamp duty rates.
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Tools to get you moving faster

Easy Move Tool Icon

Easy Move Scheme

You’ve found the Create Home of your dreams, but you don’t have a buyer for your current property? Don’t worry, we can work with local estate agents to get you the best price possible for your current home.
Find out more
Easy Move Tool Icon

Part Exchange Scheme

Discover Part Exchange with Create Homes. We could help you find a cash buyer for your current property, saving you time and all the hassle of finding a buyer yourself.
Find out more
Easy Move Tool Icon

Recommend a Friend Scheme

If your friend or family member is looking for a beautiful new designer home, then why not introduce them to Create Homes? We give you £1,000 as a thank you if they complete the purchase of a new Create Home (subject to T&C's).
Find out more
Easy Move Tool Icon

Help to Buy Calculator

The Government’s ‘Help To Buy’ scheme is designed to get first-time buyers on the property ladder. Find out how Create Homes can help you buy your first dream home.
Find out more
Easy Move Tool Icon

Mortgage Calculator

Try our easy online mortgage calculator tool to see how much money you can borrow to buy your new Create Home, before you speak to a Financial Advisor.
Find out more
Easy Move Tool Icon

Stamp Duty Calculator

Try out our Stamp Duty Calculator and find out how much tax you'll need to pay during the purchase of your property, based on the latest stamp duty rates.
Find out more